Privacy Policy

1. General

This privacy policy is intended to clarify how we collect, store, use and protect your personal information, in accordance with the provisions of the Privacy Protection Law, 5741-1981 and Amendment 13 to the law.

2. Types of information we collect

• Personal information you provided when registering/purchasing a subscription: full name, telephone number, email address, billing address.
• Details of caregivers registered on the site.
• Payment details – through authorized payment providers only (we do not store credit information).
• Technical and useful information – IP address, cookies, browsing data.

3. Purposes of using information

• Providing services on the site (purchasing a subscription, contacting caregivers).
• Accounting management, payments and invoicing.
• Improving user experience and customer service.
• Compliance with legal, regulatory and competent authority requirements.

4. Provision of information to third parties

• Technological service providers (servers, mailing systems, clearing).
• Competent authorities, as required by law.
• No commercial use of information is made for the purpose of sale to third parties that are not part of the service.

5. User rights

In accordance with Amendment 13:

• Right of access to information held about you.
• Right to correct incorrect information.
• Right to erasure (“right to be forgotten”) – a request to delete personal information.
• Right to restrict use or object to processing of information. Requests should be directed to: info@youcare.co.il

6. Information retention

The information is retained as long as the user is active on the site or in accordance with legal provisions (such as retaining invoices for 7 years).

7. Information security

We use reasonable technological and organizational security measures to protect against unauthorized use of information. However, absolute protection cannot be guaranteed.

8. Cookies and tracking technologies

The site uses cookies and pixels (such as Google Analytics, Facebook Pixel) to analyze and improve the service. Cookies can be blocked through the user's browser.